don't take our word for it
Our customers depend on us to provide reliable, useful products and exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.
Extremely Efficient and Helpful
Mr and Mrs Pinder
Thanks so much to Wayne on parts for all of the info which was sent to us so quickly, extremely efficient and helpful....Many thanks again.
It couldn't have been made any more enjoyable for us
Sandra and Timothy Smith.
I would just like to pass on our thanks to the way in which we were treated by Andrew Mcintosh both at the show in Harrogate on Saturday & yesterday at Huddersfeild. He was very polite - knowledgeable -and not at all pushy! Everything we have asked for in the sale has been agreed, it couldn't have been made any more enjoyable to us, Please pass this onto Andrew for us. Again many thanks to you all.
We would just like to say many thanks to Charlie for his help and to members of the Lowdhams team
Mr & Mrs Hanks
We would just like to say many thanks to Charlie for his help and to members of the Lowdhams team today. From the Caravan show support and assistance, to the decision to collect the Caravan today at 09.00 handover, having left home at 05.50 to travel up, we were then personally confronted with our daughter going to the hospital for the arrival of our first Grandchild. Many Thanks to Shane for commencing the handover at 08.15 and enabling every thing to be in place for the paper work, thanks also to Dean and his team for sorting and loading the awning into the Van! Finally thanks to everyone's help and support which was much appreciated, we were back on the road at 09.25 and this has enabled Alison to attend Gloucester hospital for the arrival, expected any moment.
Staff are extremely professional and we are always made to feel welcome!
Thank you very much to Charlie who sold us our new Bailey Cabrera! We only came in 3 weeks ago to buy a hose from the shop but got chatting to Charlie and came away with a new caravan!! We love it!!! Also thanks goes to Dennis who patiently went through everything with us today before we drove off the forecourt. We can highly recommend Lowdhams to anyone who needs good solid advice, as much patience needed and genuine customer care. All the staff are extremely professional and we are always made to feel welcome.
We could not have asked for a better experience!
Mr Andrew Bush
Having today picked up our new van I want to say a big 'thank you' to Emma Keighley. From start to finish Emma has been excellent. Friendly, helpful and straight forward. We could not have asked for a better experience. Needless to say that as and when we swap our van, we will be back. Thank you!
Thank you so much!!
Mr Robert Williams
All contact we had was with Wendy. She's been very professional and helpful, returned our calls promptly and efficiently answered all queries. Shane on our handover gave very full and comprehensive service - all excellent. Thank you so much!!
we would not go anywhere else to purchase a caravan!
We would not go anywhere else to purchase a caravan or accessories. Excellent customer service, very fairly priced and professional but friendly attitude. Thank you!!
Lowdhams will definitely be my first port of call!
Well, I have survived my first Caravan and Camping Show! Very interesting and I think I got what I wanted. However, I have to say there were some shocking salesmen. No eye contact and "oh do you want something"? I have to say if they worked for me they would have the sack and I wouldn't want to pay their expenses, let alone any salary. It was the first morning for goodness sake not the end of the show. I have to mention Lowdhams Caravans and Motorhomes who couldn't have been more helpful and polite and when I need my next van they will definitely be my first port of call.
Big thank you to all at Lowdhams!
Mr & Mrs Evans
I would like to say a very big thank you to Lowdhams for the absolutely first class service we received from start to finish on the purchase of our very first caravan. Having been in sales for most of my working career, customer service is very dear to my heart, so seeing it is always a pleasure. This is exactly what my wife and I received. Right from the start, Charlie was knowledgeable, friendly, open and honest and nothing seemed to be too much trouble. Once we had made our mind up on the caravan we wanted, the process was quick, easy and simple. All of the points we wanted covered, were, all of the minor faults we found were accepted and completed, subject to part availability, by the time of our handover on Saturday 25th February, great service! Our handover from Shane was clear and simple which was important to me, being a first time caravan owner. I would thoroughly recommend Lowdhams to anyone thinking of buying a caravan. Big thank you to all!
thanks so much for the pleasurable time we spent with you
It was good to meet you and thanks so much for the pleasurable time we spent with you in respect of the impulse and totally unexpected purchase of our new motorhome - it is greatly appreciated.
It’s a pity that you won't be with us to complete the transaction though I’m sure that your colleague Paul Soal will look after us very well.
I wouldn’t have thought how relaxed I’d be spending £30k on a new washing up bowl!!
If only more companies were like you!
Carl and Caroline
I'm usually rubbish at leaving feedback but Lowdhams are an exception. We bought our second new caravan from Lowdhams last year and can't speak highly enough about the whole process. Richard Walsh was the salesman and knew his stuff inside out, couldn't do enough for us, was very friendly with both my wife and I, and was much more patient with our two young children than us! Perhaps most importantly, Richard was honest, genuine and trustworthy - absolute necessities for me to buy anything. On picking up our new van there was a slight issue with our old van but both Richard and his sales manager; Mark Clayton, dealt with things superbly - everything went like a dream. It's things like this that will make us keep coming back to Lowdhams for as long as we're caravanning. Thank you Richard and thank you Mark - much appreciated service. The feedback doesn't end there - Lauren in the Caravan Service department has also gone the Lowdhams extra mile. We mentioned that we had a niggly problem with our new caravan door seal but didn't want to be awkward customers. Lauren investigated and confirmed that the problem wasn't unique to our van. On her own initiative Lauren raised the issue with the manufacturer who has requested that Lowdhams carry out the necessary work to resolve the issue. Thank you Lauren - good stuff. Thank you Lowdhams - if only more companies were like you.
Mr and Mrs Shutter
Many thanks to Paul Soal in your motorhome sales. My wife and I had a problem last week with our new Knaus that would have prevented our second trip away last weekend. Paul resolved it quickly and efficiently allowing us to be on the road only an hour late - great service!
We will have no hesitation in recommending you to others!
Beverly & Kevin
We just wanted to say a big thank you for your excellent service. When we came in to purchase our new caravan. We have been very impressed by all staff we have encountered at Lowdhams each time we have visited. We will have no hesitation in recommending you to others!
Thank You Lowdhams!
I would like to say how wonderful Louise in the accessories shop has been. Being in a position where I know nothing about awnings she has been extremely helpful and even went to the trouble of showing me how to put it up. Her help was invaluable, thank you Lowdhams!
I WOULD DEFINITELY RECOMMEND LOWDHAMS TO ANYONE!
I collected my caravan on Saturday and I am extremely happy with it, and the service we had from all the staff we met. We were most impressed with the way you worked to get the paint seal guy out to do the application on a Sunday morning. I have already emailed Paintseal commending them on such a good service. We had cause to go to the service dept regarding what we thought was a fault on some beading, feeling stupid when the chap came over to look and just pressed it till it clicked in place, but he assured us we weren't daft and was pleased to help. Now the receptionist took us through all our paperwork and payment, explaining everything to us regarding tracker, cris registration etc. Again I would like to express our thanks to Brian Johnston and Dennis who showed us around the new van and the lovely receptionist Nyree and everyone else in Lowdhams. I would definitely recommend you to any one.
We can wholeheartedly say that this is by far the best company we have ever dealt with!
Mr and Mrs Hutton
I would like to express my extreme thanks to all the staff. My wife and I have sold our home and have decided to go travelling in our new caravan home. Being complete novices the staff have made this a wonderful experience. We have been dealing with Richard and Charlie from the outset for nearly 9 months and they have both answered our many questions and have helped along the way. On arrival Sam and Nyree were both helpful and accommodating to our situation and helped us coordinate the sale of our house and moving into the caravan. Allowing us to stay for 3 weeks to allow us to get used to everything has helped us greatly. Everyone has been so helpful including the yard drivers who helped to move our caravan, Mark the sales manager who has helped us settle into the area and feel at ease, Phil who has helped with any problems. I can wholeheartedly say that this is by far one of the best companies I have ever dealt with and would strongly recommend Lowdhams to anyone. Please pass on our sincere thanks to all the wonderful staff!
Mr Mick White
Excellent, friendly experience dealing with Lowdhams! Thank you!
Friendly and Very Helpful Staff
Mr Neil Smith
Friendly and very helpful staff! Smooth pick up and paperwork was very obliging.
Rarely Have We Ever Experienced Such A High Level of Customer Service!
Mr and Mrs Haylett
Rarely have we ever experienced such a high level of customer service that necessitates acknowledgment in a personal correspondence to highlight an outstanding individual in this case working for Lowdhams in your department, the lady in question is Lauren Bussey a name we will never forget for the right reasons.
We have always used Lowdhams for the purchasing of new caravans, servicing and the purchase of accessories and indeed you never know how good a retailer is until something goes wrong, which happened to us regarding quality issues with our Unicorn Valencia. Lauren has exceeded our expectations of customer service to such a degree it must and should be acknowledged and recognised not only by us but also to her employer.
All the way through this process she has been reliable, honest, thorough, timely, supportive and done everything and more what she has promised. All these and more combined lessened the burden of work and disappointment we have experienced during this process with Bailey. In fact it has assured us that Lowdhams is the only company we will ever deal with regarding caravans and motorhomes.
The internet is a wonderful thing that can be used in many ways to highlight poor or substandard customer service i intend to use it to reach out to as many people as possible to acknowledge and highlight how we feel about your level of customer service and the staff we have come into contact with.
We will also have absolutely no hesitation in recommending Lowdhams to our family, friends and anyone who reads our comments on the net.
I would also like to mention the extremely nice gentleman called Richard who collected and returned our van, what a truly nice, polite and lovely person who really delivered a great service.
Lauren is an absolute gem and an asset to you and your company, thank you Lauren.
We would be most grateful if you could please recognise these staff accordingly for all there efforts and how we as customers have been treated during our contacts with Lowdhams.
Lowdhams is my Favourite Dealer!
Mr Jack Thomson
Lowdham caravans is my favourite dealer. I have been dealing with them for close to 20 years. I love the layout and the staff are always friendly and happy, to me this means good management!
Mr Barry Thorp
I am not one for usually providing testimonials to service providers but, in this case I have to make an exception. I purchased a relatively inexpensive item (not available in Australia) from Lowdhams - Nottingham from Melbourne Australia. Given the distance and the issues related making money tranfers, the Christmas holiday period etc they cannot have been more patient or understanding. If an award was to be given out for attention to detail professionalism and excellent communications it would have to go to Emma in Nottingham. If she is indicative of the Lowdhams sales team, they do a fantastic job. Congratulations and Thanks. I would have no hesitation in recommending you to others!
I have used Lowdhams since 2005 and have always found them first rate. Diagnostics and advice are always spot on - even between services. Any issues have been dealt with immediately without a quibble. I have always recommended them and made it clear how much I appreciate their quality and friendliness.
Top of our list
David and Lynne Foyster
Writing a review is not usually on our agenda but in this case we both felt that it necessitated a few lines regarding our visit to Lowdham Caravans Nottinghamshire. We browsed around the caravans and Bryan the salesman introduced himself and gave us 100% attention whilst we were deliberating on which caravan do we purchase. At no time was he pushy and he had wonderful patience showing us around the vans as it was so important to us that we found the right holiday home. Our final decision rested on a Bailey Unicorn Valencia which ironically was the first one we viewed. Bryans personality shone through and not once did he apply any pressure which would have put us in the reverse and we would have walked away. On collection day Shane in despatch met us and again a great guy who went through every detail involving the caravan and we drove off feeling very confident with our purchase. Just to summarise we have sold and purchased caravans for over 30 years and to deal with Bryan and Shane comes top of our list and would not hesitate visiting Lowdham Caravans again.
David and Lynne
A Big Thank You
My husband and I would just like to say a big thank you to Lowdham Caravans. Two weeks ago we came along with my parents to look at a caravan we had previously seen. The salesman was Brian Johnson. No-one could have been more helpful, polite, professional and friendly than he was. It was a bitterly cold day and obviously we were asking questions about this specific van, Brian just kept going out and finding out all the details we wanted – he was brilliant and so very easy to talk to he wasn’t pushy or anything he just let us ask questions. On Saturday my husband and I came to collect the caravan. We spent about an hour with Shane in dispatch. Again, another great person. He was so thorough, friendly and professional when explaining everything to us. I have to say the whole process of buying this caravan has been absolutely first class and we would be grateful if you would pass on our thanks to Brian and Shane. I have to say both Brian and Shane are a great asset to your company and certainly uphold the good name of Lowdham Caravans.
(just for your information the caravan we purchased is a 2011 Coachman VIP in an absolutely unused and immaculate condition)
Nothing too much trouble
Mrs Sharon Glasby
I would like to compliment the salesman Phil Howard such a professional friendly salesman. Nothing was too much trouble , he has a major advantage of having worked in the workshop. We have recommended him to several friends who have bought vans from yourselves .. we shall be dealing with Phil Howard in future purchases , please commend him . Many thanks
Mr Roger Bishop
Just a short note to thanks you and all your staff for hosting us so well over the Novemberfest. Your new gravelled area is such an improvement for parking at this time of year and the reduced numbers for seating in the village hall made such a difference – a huge improvement.
I can certainly speak on behalf of the HCI members who attended, and I am sure for the other ralliers. I would be grateful if you would pass on our personal thanks to all those involved in the planning and execution of the Novemberfest and hope that it was as successful for the business as it was for the guests. A special mention too for those who worked so hard on the Saturday night and the staff in Millies.
A Big Thank You
Mr John Munford
A big thank you for Mandy Riley organising some minor warranty work on our Eriba, all the bits were available and work was completed when we brought it for our first service.
It is always a pleasure dealing with Lowdhams with such nice people working for you, especially Tony the salesman who we bought our Eriba from, he was very enthusiastic and attentive.
Please can you pass this on to the manager at Lowdhams so that they get some recognition for their excellent customer service.
See you next year for our service..
Thank you very much for the professional way you dealt with the warranty claim on our Swift caravan. We appreciate the way you kept us updated on developments and provided the reassurance that as a company you would take care of the repair without us worrying. Your polite, courteous manner in all communications made it a pleasure to do business with your company.
Also, the guys in the workshop were most friendly and helpful in sorting out the lighting problem yesterday.
All told, this has been a most positive experience in dealing with Lowdhams and I would like you to pass on my comments to Company management.
Mr and Mrs Mills
Everyone is very friendly and helpful, our dog especially loves it here - she gets so much fuss and lots of treats.
Mr and Mrs Rust
Me and my husband, Rob, already store our caravan with you but over the past few months decided to bite the bullet and upgrade to a new one. On 2 August 2016 we walked into your showroom and met as always by Sam Bailey and Nyree Hampshire who introduced us to one of your sales team, Phil Howard, may I say what a wonderful young man. He asked what we were looking for we told him we would like to buy a 2016 Bailey Ancona with all the gadgets. Phil took us through everything with such professionalism and he made us feel very valued and comfortable. Nottingham did not have one in to show us but he took us round a Rimini to show us the layout which we were thrilled with, after placing the order with Huddersfield and organising a transfer date he told us our part ex valuation which we were thrilled with and we shook hands. He took us up to the accessory dept to organise the bits we had ordered and sorted it all with a gentleman by the name of Dennis who we have met quite a few times and have always valued his knowledge and advice, he is a super guy - not pushy, very genuine. We then went to see a young lady by the name of Emma and yet again explained what sort of thing we wanted took her advice and it was sorted, she also made us feel very comfortable and that day was that. We had a phone call on Wednesday from Phil and although his day off he came in to check it over to say the caravan was in all checked and was looking superb. Finally Thursday arrived, as always the girls - Sam and Nyree - were there but we have seen them both in a different capacity, not just there to help with enquiries but we can now see all the different jobs they do. They were flawless, such lovely ladies and a great asset to the team - nothing was or is too much trouble, they helped us look after our daughter who is 4 with colouring and pictures and a young lady called Flo was also there printing a few pics off for her to colour. It really did take any stress out of sorting paper work. Cannot sing their praises enough. Yet again Phil came in, sorted the paper work out with us and introduced us to a gentleman by the name of Shane Wingfield, yet again a lovely guy, showed us round out van explained what was what and how things worked. I noticed a couple of bits that although were not major, just a bit of a clean and a bit of a re stick of a trim, he sorted it within a few moments without a blink of a eye. Very nice guy, very pleasant and the sort of person to yet again make you feel at ease.We spent the night on the rally field which was brilliant ,we had our awning delivered to us - I nipped to the shop and picked up our tow cover and spoke again to Dennis as the Jockey wheel supplied in the new van is a plastic one and a bit pants so he advised me of a rubber one which I went back to tell my husband. We popped in again Friday morning to purchase one, Dennis and my husband sorted it out between them and my little girl was sat with Emma and Louise from the awning Dept colouring. No hassle, no effort, it was a pleasure not to be panicking about what my child was up to. But in a nut shell may I praise your staff for all their hard work, knowledge, patience, and for being genuine, I was dreading buying a caravan as I always feel pressured and uncomfortable but I have found Lowdhams to be outstanding in all departments. I hope all the people I have mentioned get a personal thank you from all their bosses as they have really looked after us as a family and I am proud to write this email. Thank you once again Mrs Julie Rust & Family .
Mr and Mrs Booker
Very impressed with everything. No pressure, very helpful from start to finish - 5 star service.
Mrs Janet Pender
Both Wendy and Shane are great ambassadors for Lowdhams, could not have dealt with nicer people.
Mr Phillip James
Both Wendy and Shane were very knowledgeable, helpful and friendly. A great experience from start to finish, thank you.
Mr and Mrs Pritchett
Great service. Will definitely buy again and recommend to friends and family.
Mr Mark Cregan
Excellent service, everything was explained thoroughly - thank you
Mr John Barton
We were treated very well and can highly recommend Lowdhams having traded here for nearly 30 years.
A Big Thank You
Carol and Ian Trowbridge
Hi to everybody at Lowdhams Nottingham, On behalf of my wife and myself We would like to say a BIG thank you to all the staff we have dealt with at your dealership. Firstly we must apologies for the delay in our response in sending this. We wish to give a big thank you to Richard Walsh in the sales team who we dealt with back in November 2015 when we purchased our second FREESTYLE Caravan from you. This was a NEW Freestyle s4sb and in our opinion is the best layout ever for our needs in caravanning. We cannot thank Richard enough for going the EXTRA mile so as we would have the van for our November trip into Chatsworth Park and secondly we would like to thank all in your service department from the service receptionist through to your work shop technicians who have rushed through and fitted a new Tap to the kitchen sink. What brilliant service as we are due to go away next weekend you promised you would get it done and YOU have. Thanks again from
Carol and Ian TROWBRIDGE and Romany our cocker spaniel.
Thanks for the excellent service
Just wanted to pass on my thanks for the excellent service we received from both Brian and Lee in the service dept last weekend. We were staying on the rally field and our motor mover decided to have a bit of a turn. Despite being Saturday afternoon, both Brian and Lee did their best to resolve the problem which could not be sorted. However, by lunchtime Monday I had a call from Brian saying that the Powertouch engineer had taken a look at it whilst on site and the problem was sorted.Now that is what I call service so a big thanks guys. Just goes to show you should always buy your caravan from a reputable dealer.
A Huge Thank You
Friends of Leukaemia
The Committee and members of Friends of Leukaemia (research) Caravan Club wish to say a huge thank you once again to you and all the staff at Lowdham Leisureworld for your hospitality during our stay. Everyone attending our rally enjoyed it very much. We also wish to convey a profound thank you for your kind donation of the caravan site fees towards the charity which we all support. Like many other donations it will increase the amount that we send to the Great Ormond Street each year with the knowledge that we are helping to finance the research required to hopefully one day find a cure for this terrible illness. The generosity of people like yourselves is very much appreciated, so once again thank you very much.
Mr K Boulton
Mr Carl Travell
If only all businesses were like this. Friendly approach to sales and customer service.
Robert and Rebecca Farren
Excellent and polite staff, could not be any more helpful - very impressed. Thank you.
Helen and Ian Williamson
After some problems with a caravan that we had purchased through Lowdhams, the aftersales service has been first class, nothing too much trouble and everything we asked for was sorted, resulting in a very positive outcome all round. We would like to say thanks to all the staff who helped with this, especially Rob Batchelor, and all the team. Thanks once again, Helen and Ian Williamson
Went out of their way
Mr Michael Dearing
Went out of their way to solve the problem with changing the electric water to gas. Excellent service. Could not be more satisfied.
Mr and Mrs Connole
The whole experience from beginning to end has been very professional, friendly, stress free experience. I was reassured I could ask the questions I wanted, well done. Thank you.
Thank you for all your efforts
Jayne and Steve Jones
I just wanted to email you to thank you all for your efforts on Saturday 16th with the fridge - clicking relay - issues which you all swooped on to get us away for our holiday in France.
You may recall we were travelling down to Portsmouth to catch the Sunday morning ferry to France.
Unfortunately, the stress levels were escalated just a little bit slightly on arrival at site in Portsmouth. When we plugged into the site supply - nothing. Only 12 volt was working. Slight panic ensued, visions of returning home, no holiday etc flashed before my very eyes. I suspect you can imagine!
We double checked everything. Still nothing. Fortunately for us, amongst all the documents we found the out of hours helpline and were quickly on the phone to Adrian. This guy is amazing. After around an hour on the phone, dissecting every cupboard, seat, and finally pulling out the main electric panel - scary for me but fortunately, my hubby is very useful like that - the problem was found. In the haste to get us on our way, one of the connections was on the wrong sequence of pins in the back of the box.
I cannot begin to tell you how relieved we both were. Hence the email. Adrian should be acknowledged for his patience and knowledge of the caravan. He was first class and I feel that this should be recognised. He was brilliant and a credit to Lowdhams. That said, we were also very thankful for all of your help on the Saturday morning at such very short notice.
My husband and I are truly grateful for the service we received; we headed off on Sunday, in fully working order and had the most wonderful relaxing holiday.
Thank you to you Tara for organising your team, to your service technicians who looked after us on your site but most of all thank you to Adrian - Gold Star award from the Joneses!!
With our best regards, Jayne and Steve Jones
Keith and Rowena Brownfoot
We would like to express our appreciation for the excellent service we received regarding the ordering and delivery of our new caravan. In particular we would like to thank Mark and Richard in Sales for their efforts in having the caravan delivered from Swift in time for our holiday, Andrew and Alistair in Service for getting the car to accept the caravans LED lights and Keith for the friendly and efficient handover. Thank you.
Mr and Mrs Francis
Really easy, on time, both Wendy and Shane have a pleasant manner and patience.
Mr and Mrs Schade
Excellent service, Nyree was very good on reception.
Julie and Dennis Parish
We cannot thank Mark Clayton and his sales team enough, Mark was a star helping us as much as he could sorting us out with our new caravan. It is our fifth one from Nottingham Lowdham Leisureworld and we would not go anywhere else, the staff are so helpful and honest. Thank you all .
Mr Glyn Howell
Really friendly and very professional.
Mr Melvyn Dolby
Excellent service from the sales department.
Very helpful and friendly
Mr Martin Canning
Found all services to be very helpful and friendly. Definitely use Lowdhams again.
A Huge Thank You
Mr and Mrs Johnson
We just had to write to say a huge thank you to Malc and to Mark who dealt we us so professionally when health issues force us to sell our caravan Malc collected the van from our home what a nice man and Mark dealt with the purchase They both made our sad time as pleasant as possible we will certainly recommend Lowdhams to anyone wishing to purchase a caravan in the future a huge thank you from Stuart and Margaret Johnson
Great Customer Service
Great customer service at the NEC, followed by 5 star service from Shane on pick up day - very helpful and full of advice. Good service from Kirby as well.
Very helpful staff
Mr and Mrs Morgan
Very helpful staff, made welcome - questions answered and use of overnight site very useful, also café. Salesman Phil Howard will go far in the business.
John Bates and family
Would just like to thank you both for the great service you provided us with in equipping us with everything we needed.
Your service and guidance where second to none. Will recommend you to anyone that we may be able to send your way.
Excellent friendly service
Both your sales and despatch departments were very patient and took time to make sure we had asked all our questions. Excellent friendly service, thank you!
Mr Dave Bull
Excellent service, everything was so easy and professional.
Mr and Mrs Ion
Just bought new caravan, excellent service from sales to handover - would highly recommend if you need a new caravan and we would buy another van.
Nothing too much trouble
Mr and Mrs Weaver
Cannot praise the service we have received strongly enough. Nothing was too much trouble for Shane and Kirby, we will definitely be back!
very pleasantly surprised and satisfied
Graham and Janet Chappell
We brought our Bessacarr 412 registration FJ64 DFG for habitation service on 8 January 2016.
We wanted it to be known how pleased we were with the work done which we feel was above and beyond what we had expected.
One or two issues had not been mentioned at the time of booking in, but we had written direct to Swift complaining about them earlier in 2015 and received a poor response, we were curious to know if these issues had been cascaded to your service team as some of them were rectified during the service.
Either way we were very pleasantly surprised and satisfied with the service as a whole and the rectification of some of the issues we had complained about.
Graham and Janet Chappell
Mr Shepherd and Mrs Fearn
Very friendly staff which made our buying our caravan experience a happy one.
Mr David Fox
Despatch was wonderful; very professional, informative and helpful guy - could not have done more.
Thoroughly enjoyable experience
Mr & Mrs Avallone
Thoroughly enjoyable experience. Very clear instruction. Thank you.
Excellent Customer Service
Mr & Mrs Acton
Excellent customer service, friendly and professional.
Mr John Hobbs
Both members of staff performed superbly, explaining things clearly and sympathetically - most attentive.
After three years we are finally using our caravan and awning. On only our second tow we have taken the van to the Costa del Sol, Cabopino, where we have been for the last month and apart from a few days home at Christmas we will be here until March. The awning and van are all working fine and it sports the Lowdham A frame cover for all to see. It was all worth it in the end, Thanks to you and the team for all their support, Rod and Jean
Very good service
Mr John Evans
Very good and informative, nothing too much trouble - very pleased, thank you.
Fantastic customer service
I am emailing regarding the fantastic customer service we had at Lowdhams Huddersfield. We have had many caravans but decided to treat our-selves to a much newer van, we had not used Lowdhams before. We went to view a Bailey pursuit caravan but got stuck in traffic, we arrived just before closing, but Tony was more than happy to show us the caravan even though they were closing. We returned on Thursday 17th, 2 days later to look at the van, spend a bit more time looking at it, and they had it cleaned for us - the van had only just come in the day we first looked at it. We agreed to purchase it and come for it on the 30th September as we were on holiday. We went on holiday & can only describe it as a total nightmare, everything about the site was awful, my partner just wanted to come home, so we did on Saturday 19th. I rang tony to see if by any chance we could have our new van early, to salvage our holiday. Tony, the cleaning team, and the workshop all worked together and we could not believe they rang us and the van was ready Tuesday 22nd September, less than a week since we first agreed to buy it, this then salvaged our holiday as we were able to go to another site in our new van. We picked the van up yesterday, a superb handover by Ian, who showed us how everything worked, what a gent, and our van was immaculate, even a couple of blind clips we saw were broken were replaced so quick. From the minute we walked through the door, to the minute we picked up our van, the communication, customer service and professionalism, even in the shop where we bought our bits, has been outstanding. I personally am a customer service manager on the trains, and my partner also deals daily on the trains with customers, so we know good customer service when we see it. So to all, especially salesman Tony, a huge thank you from us, fantastic service and you have our continued custom, and we certainly will be recommending Lowdhams Huddersfield to anyone!
First Class Service
Mr Stuart Farrant
Once again I would like to compliment Lowdhams staff on their first class service. It has been necessary to have further work undertaken to the body of our caravan under the manufacturers warranty. Adrian Donze arranged that the work be carried out promptly in a friendly and efficient way. The work was carried out by Richard Harvey , the standard of the work is excellent, and we are very satisfied. We have been dealing with Lowdhams for many years. They are by no means our local dealer but it has been worth the effort in travelling the distance.
Very good service
Mr Geoffrey Byard
Very good service, both sales and despatcher excellent - like old mates! I will come back in the future.
Mr & Mrs Newton
Very patient, explained everything very clearly. Very pleasant and helpful. Very satisfied.
MRS FREDA ELLIOTT
Far better than imagined. First time customer of Lowdhams and were most impressed and would certainly recommend and come back again.
I had excellent service from both your Sales and Service departments. I have all ready seen the sales manager and passed on my thanks for the great service from his dept and Steve Corr but could you please pass on my thanks to the Service Dept, Paul and all the staff for the excellent services. All items I requested to be added to my new van were installed excellently and to a high standard…Thanks to all. The experience I had buying my new van was of a high standard and all staff, from the reception to the sales and service were a credit to the company.
Very good service
Mr and Mrs Brownhill
Very good service. Very knowledgeable, helpful and efficient staff. Good customer service. Nothing too much trouble.
Mrs Victoria Lee
We bought a Pegasus caravan from you a couple of weeks ago. We needed to bring it in to your service department yesterday as there was a few things that needed correcting. This is the first caravan we have ever owned and we had a few faults over the weekend when we used it for the first time. I would like to express my gratitude to Lauren in Service who was extremely professional, helpful and friendly. Lauren arranged for everything to be sorted and kept me fully informed of what was happening. She was a delight to deal with and seemed to go that little bit further than she needed to ensure we were happy. She is a credit to Lowdhams. Please pass on our gratitude.
Mr Brian Collins
Courteous attention provided in all respects.
Quick, helpful - all staff efficient, pleasant and very friendly.
The whole buying process was made easy by the helpful and competent staff. Thank you.
Mr Stewart Barrett
Thank you Mark in caravan sales for your very friendly and professional service when we called today (8/5/14) and saw the Swift Challenger 584 Hi-Style. It was so nice to actually be offered knowledgeable clear answers to questions, and a sensible approach to trade in value. We've visited various of your competitors this past few days and none has offered the excellent service we received today. Thank you.
Massive thank you
Would just like to say a massive thank you to you guys! My hubby and... I have just stayed for a long weekend to pick up our caravan and the service was fantastic! A special thank you to Mark & Stephan for selling it to us, Shane for talking us through everything and to Andy who came and fixed a couple of bits & bobs on it so quickly! Even though we live up in Newcastle, we wouldn't think twice about coming back down when we're on the hunt for another caravan :)
Mrs June Parker
Charlie Sharpe, sales, was excellent and nothing was too much trouble for him - also Shayne explained how everything worked and took his time. I would recommend them both.
Mr Paul Bassett
I have been a Carthago motorhome customer of Lowdhams for 6 years. Two years ago I changed my original Carthago for a new model. As always the sales process from Lowdhams was handled extremely professionally and on a very personal basis. In a way though, this should be expected from any sales team in any organisation. Where most companies fall down, sadly, is in their after sales care. This is not the case with the After Sales team at Lowdham Leisureworld. Paul Macey, who leads motorhome After Sales, together with Tim and his workshop technicians offer a totally superb quality of work on every occasion. I have complete confidence in them and won't let anyone else work on my motorhome. Their high quality of care and attention is the principle reason I stayed with Lowdhams when it came time for a change. The customer's long term relationship with any company like this is primarily through the After Sales teams. In my view, quality after sales care is the key differentiator between all such sales/service companies.
Mr Ian Thornber
Today, we bought our second caravan from Lowdhams. We dealt with Richard Walsh and the sales manager Mark, and I have to say I couldnt be more impressed with both of them. Right from the start, they were helpful, friendly and knowledgeable, in fact I dont think I have ever met anybody in this industry with more product knowledge. We had had a long few days travelling the various dealers searching for our ideal van, and these lads stood out head and shoulders above the rest. Not only that, but a fabulous deal to go with it, one that we were delighted with. It makes such a change to find people passionate about caravans, rather than just trying to make a fast buck, and we would be delighted to recommend Lowdhams. Five star and well deserved.
Mr and Mrs Martin
The salesperson was excellent and very helpful, the despatch was also excellent - not rushed and very thorough. Given the confidence to start caravanning.
Huge thank you
Friends of Leukaemia (Research) Caravan Club
The Committee and Members of Friends of Leukaemia (Research) Caravan Club wish to say a huge thank you to you and all the staff for your hospitality during our stay. Those attending our rally enjoyed it very much. We also wish to convey a thank you for your kind donation of the caravan site fees towards the charity which we all support. Like many other donations it will increase the amount that we send to Great Ormond Street each year with the knowledge that we are helping to finance the research required to hopefully one day find a cure for this terrible illness. The generosity of people like yourselves is appreciated very much, so once again we thank you very much.
Excellent Advice and Support
Angela and Roy
To Glenn (at Lowdhams)
Thank you so much for your excellent advice and support with our Knaus Sky Ti. You have been a star and we would not hesitate to buy from Lowdhams in the future.
The service was excellent and staff were approachable, friendly and knowledgeable.
I just wanted to thank you for the kind and efficient way our damp test was organised and for the free stay on the rally field.
A BIG THANK YOU!
Mr and Mrs Crane
We would like to say what a pleasurable experience it has been recently dealing with your organization, when we part-exchanged our caravan and motor home for a newer motorhome. The service your staff has provided has been professional and exceptional. On the day of changeover, everything was very well organized, with staff passing us from one department to another with efficiency, courtesy and friendliness. Many thanks to all of the people involved especially Diana, who primarily dealt with the sale and made it her task to oversee it from start to finish. Thanks also to Steve Corr, who was very patient with our test drive and questions! Claire was great sorting out the financial side for the part-exchange and making sure everything went smoothly. We had a pleasant and friendly demonstration of everything in the new motor home carried out by Paul. Since purchase, Glenn from the Service Department has dealt with any after sales questions and matters and has been very helpful and cooperative.
From start to finish, all of our questions and requests have been answered, with everyone involved returning telephone calls promptly, which is so important from a customer perspective. It is also fair to mention that although we do not know everyone's names there, that all staff, including your receptionist have been welcoming and obliging on our visits. We feel very comfortable dealing with Lowdhams and would not hesitate to deal with them again in the future.
Excellent and Efficient service!
Richard and Sue Bettinson
We recently purchased a Dethleffs Globebus from your company in Nottingham and wish to put on record our great appreciation of the excellent, courteous and efficient service we have received throughout the whole process from your staff team at Lowdhams. We would particularly like to thank Martin Dodd and Gareth Swann of the sales team for their consistent, efficient and patient help with our purchase and in enabling our particular and exacting specifications to be met.
The pre-delivery preparation of a European motorhome and the installation of numerous complex extras was carried out to a high professional standard by the workshop technicians.
Given the sophistication of the vehicle it was very helpful to be provided with a comprehensive handover with Paul and other members of the aftersales staff.
Finally we appreciated the stay over on your well equipped site to further familiarise ourselves with the vehicle.
Would you be kind enough to relay our thanks and feedback to everyone concerned at Lowdhams.
Rev D A Dennis
A few lines to say thank you for seeing us through a disappointing time to the position where we could swap the Ace for a Vermont Senator.
We took the van up to Clumber Caravan site last week to test. All was well! It rained all the time, the van remained dry - we tried all the equipment, I found it ideal!
Would you kindly pass on our thanks to Richard of service, Steven, Stefan, Jason. Give our good wishes to Nyree for the good news she shared with us.
Again many thanks, Lowdhams stood up to its reputation of looking after its customers.
Derek and Sue
Thank you to all the staff at Lowdhams for their help and support in making the purchase of our new caravan such an enjoyable experience. To Jason and Tony with their help with the handover. But a particular huge thank you to Claire Hobbs who has been amazing. Her customer service is excellent and her commitment to her job outstanding.
She has definitely gone the extra mile.
Our very best wishes
Ray and Allison Macpherson
After many years of very enjoyable motorhoming, we have decided to call it a day and go for the easier option of more comfort with renting villas and apartments with baths and large already made double beds.
To that end we sold our Autosleeper Nuevo today that we bought from Lowdhams a few years ago.
We wish to express to you what a pleasure it has been dealing particularly with yourself and other members of the service and sales team such as Graham (who was very helpful to us when we bought the Nuevo).
Because of this we would certainly recommend Lowdhams to all our friends and colleagues as one of the very top Motorhome and Caravan providers with great after sales service.
Very best wishes to you Glenn and your family and once again many thanks for the terrific service we received from you and Lowdhams over many years.
Lee Richardson - Caravan Owner
From the first time we met Richard Walsh we were extremely impressed with this young man. He is so personable and nothing is too much trouble. As soon as he knew of our problems he went that extra yard to try and resolve our concerns.
To say we are impressed with the after sales service is perhaps an understatement. Nothing seems to be too much trouble, and especially for Richard.
Mr & Mrs J Breward
Thank you to Mark Clayton and Rob Batchelor. We would like to thank you all so very much for all your help in making sure that all came good with our new caravan we really appreciate it. Also please pass our thanks onto John Boothby, Steve Corr and Wendy.
Mr Peter Brown, Huntingdon
Special thank you for a 110% Service! I received the part a few days after ordering and they are exactly what we wanted.
I should like you to pass on, to the appropriate departments, my thanks for the excellent service Lowhams has given us since we bought the vehicle from you in 2009. We have been more than delighted with the motorhome.
We have had great after sales service from you in the Service Department and in Parts. The staff have always gone out of their way to make life as easy as possible over the years.
My thanks to you all.
Mrs Sue Chadburn
I have just returned from your Gunthorpe branch having picked up my motorhome after have a warranty reseal to the roof. I have just inspected the work, (needed a ladder), and I must say that the worked carried out is excellent, indeed it is better that the original from the manufacturer. Please pass on my thanks to those involved. Including the very helpful and friendly service centre staff.
Janice Baker - Caravan Owner
I just felt I needed to send this. We purchased a used caravan from yourselves earlier this month & we collected on Saturday.
So, I would like to say how pleased we have been with the service we've received from everyone involved. We can't remember going anywhere or buying anything where we received such exceptional service. I know we had a form to sign where we ticked a box, but that doesn't do justice to the staff we encountered, Steve, Russ and Dawn, nothing was too much trouble.
It seems Lowdhams have thought about everything and we were really surprised at the option of staying overnight to test out the van. (We are taking this option!)
I won't drone on, but just wanted to say we will definitely be recommending Lowdhams & when the time comes for a change, we will be coming back.
Excellent & thank you very much.
Excellent handover, explained everything clearly - very professional, would definitely recommend.
I just wanted to pass on my thanks to Wendy, Mark (Sales), Charlie (handover), Dawn (reception) and Wendy's daughter (forgotten her name apologies). These particular members of staff have been fantastic from the moment i walked in the door to look for a caravan, to completing the sale and driving off with one! Any problems i had were dealt with straight away and in a helpful and supportive manner. I am very happy with my new van and look forward to many a holiday in it. Thank you again. Iona Nicoll
Thanks and best Regards!
Steven and Amanda Noon
Would you please pass on our thanks to the members of your team who recently dealt with our trade in, sale, dispatch and awning purchase. It's been a pleasure to do business with yourselves, we will highly recommend you in the future and come the time, I'm sure we'll return. Dave's handover of the caravan was worth the journey alone.
Mr and Mrs Wright
Friendly, helpful and knowledgeable.
Very professional and informative, pleasure to deal with.
a big thank you
I would like to say a big thank you to Julie Buck for the outstanding customer service both my wife and myself received when we visited your centre on Saturday.
Julie was a great help when deciding about which type of awning would suit our purpose best.
Pleasant, cheerful and most of all patient. Julie also went the extra mile with delivery of the awning when she was in no way expected to do so.
So all in all a 6 star service and I can guarantee we will be returning to make further purchases when we need them.
Just to let you know that the parts have arrived safely and to thank you warmly for all your help. The service you have provided has been excellent and it does credit to Lowdhams.
a big thank you
Jane, Simon, Ella and Katy Woodhouse
We just wanted to say a big thank you to everyone following our recent purchase of a Swift Conqueror 645.
The service we received from start to finish was fantastic. From being given the time and space to explore the caravan before deciding whether to buy it to the day we collected it and being given such a thorough handover.
We are thrilled to bits with our new caravan and know we will have many happy holidays in it.
As always, a great experience buying from Lowdhams! Just a note to say a massive thank you to all the team at Lowdhams. Please make sure that both Clare's in sales and Charlie, Rob,Chris in Service and any body I have forgotten are at least recognised for their excellent contribution to customer service that Hazel and I experienced over the weekend. This is the very reason I will continue to purchase from your dealership time and time again.
Many thanks again to you and the whole Nottingham dealership.
Mr Rob Smith
I have recently purchased a new Swift Challenger Hi-Style from your Nottingham branch. First of all I am absolutely delighted with the van. I have been so impressed by the all round service I have received during this purchase. I felt I must put pen to paper !! Wendy our sales person listened to what we required of a caravan and pointed us in the right direction leaving us to make our own minds up Without her extensive knowledge and help we would probably be still looking. Our handover was conducted by Brian in a very professional manner and left no questions unanswered. Finally I must compliment Dawn on reception for her welcoming smile and helpful attitude. The whole experience even made parting with our money a pleasure !!! thank you.
very warm and friendly
Mr Paul Noel
A very warm and friendly welcome from the despatch department, they judged our need for information very well. Lovely experience. Thank you.
Mr Andrew Malam
All good, fantastic advice and service.
Mr Richard Powley
Fabulous service from the salesmen and despatch department.
Colin and Jackie Lilley
Colin and I would like to thank you for the friendly and professional way that you have handled the purchase of our new caravan. You have made spending a considerable amount of money almost a pleasure.
I found Richard Walsh very helpful and pleasant, he even came in on his day off!
Ray and Ruby Witton
Ray and I would like to thank you for all your help with the recent purchase of our Coachman Amara Festival. We are thrilled with our purchase and enjoyed our recent trip to Cornwall.
Just had to write a few lines to thank all the staff who dealt with us over the purchase of our new caravan last Saturday (6/6/15). The service we received was absolutely fantastic, nothing too much trouble. Claire was a star thanks for everything. we hope to have many years in our new van , but when the time does come, we will certainly be coming back to Lowdham. Once again thank you all who dealt with us, right from the sales and certainly not forgetting the despatch lad he was a star. Thanks for your care and support. Paula Clay x
well looked after
Mr and Mrs Wallace
Well looked after by all staff. Appreciate all the help given after my husband's illness.
Prompt and efficient service
Many thanks for your prompt and efficient service.
The replacement unit was easily fitted and cured the problem, so we were able to continue with our holiday.
Please pass our thanks to those involved in your technical department.
Mr Michael Richardson
Very pleased with the professionalism of both team members that dealt with us. Would recommend to anybody.
Mr Clive Haylett
So friendly, helpful and informative - these guys are why we keep coming back to Lowdhams.
We have recently bought our first caravan from Lowdhams in Huddersfield and wanted to express our thanks and appreciation to your staff for the excellent service we received from our initial visit back in February through to picking up our caravan at the end of last week.
Emma, our sales advisor, was brilliant - she was very friendly and welcoming and quickly 'tuned in' to our particular needs in terms of choosing our first van and her vast experience and knowledge was invaluable in our decision making. Nothing was too much trouble for Emma and she clearly derives a great deal of satisfaction from ensuring her customers are completely happy with their purchase.
James ( in the shop) was also so friendly, helpful and informative about caravan accessories such as awnings, tables and chairs together with other aspects of caravanning which we needed to consider and hadn't begun to think about. James was endlessly patient whilst we made our decisions and his guidance and knowledge were also greatly appreciated. He has a very efficient and organised approach and all our purchases were ready for collection as soon as the hand over session was completed.
Last but by no means least, Adam conducted the handover of our caravan in a very professional, thorough and clear way. Again nothing was too much trouble for Adam and it was more than evident how important it is to him to ensure customers feel confident about the operational side of caravanning. This was especially relevant for us as we are 'novice' caravanners and there are so many new things to learn. Adam is a 'natural' in terms of imparting all the information you need to know before driving off in your new van (combined with a great sense of humour!)
Other staff members whose names we don't know also went out of their way on each visit to offer help and advice, which again was much appreciated.
We have been extremely impressed by the all round service we received at Lowdhams Huddersfield and would not hesitate to recommend you to our family and friends.
Tricia and Gerard Morris
Mr David Pollard
Brilliant service, made the whole experience a real pleasure. Thanks very much.
Kevin and Pauline Smith
We would like to take this opportunity to show our appreciation for the time that your colleagues and employees spent in sorting out a major problem.
We can not say THANK YOU enough for the help, consideration and time they spent sorting this out for us.
The service department have been excellent throughout the long journey that has lasted for a number of years. We found the experience very daunting at times but as we dealt with just one of your service employees (Brian) we felt that the issues were always met with sympathy and understanding. During this time a rapport was built up between us and we see this as a very important part of the service provided, he understood the problems we were experiencing without us having to repeat everything every time we visited the department.
The issue was eventually passed onto Robert who contacted the manufacturer on our behalf and eventually after a number of months working on our behalf a solution was eventually reached.
The outcome has restored our faith in the manufacturer who has listened to our problems and in your company who have wholeheartedly worked towards helping the customer.
We can not recommend enough how you Lowdhams and have supported us. Too many people these days are quick to criticise but not quick to show their gratitude.
Once again thank you.
Kevin and Pauline Smith
Both very excellent at their jobs. Very pleased we came to Lowdhams.
Brilliant service from start to finish with everyone that dealt with us.
Mr Daniel Adams
Very helpful from start to finish - couldn't fault one bit!
Excellent team, very friendly and helpful.
Hymer Club international
May I please extend our most grateful thanks, from all the members of the Hymer Club International, for your most generous help in providing the caravan for the use of one of our guests that attended the 25th Anniversary Dinner.
The lady concerned could not believe the provision of such quality accommodation for her stay. She also wishes that her thanks are passed to all those concerned with the positioning and setting up the caravan for her use. It provided the ideal place for her to relax and rest over the three days of celebrations. It made the event so much more convenient and enjoyable.
My sincere thanks to Paul and all at Lowdhams for your help.
Vic Avery. (HCI President).
a really good experience
Mr P Smith
Nice sales team, very detailed and helpful handover.
Mr Robert Corbett
Just to let you know that the parts have arrived safely and to thank you warmly for all your help. The service you have provided has been excellent and it does credit to Lowdhams.
I would just like to register my thanks!
I would just like to register my thanks to Glen Brailsford (Nottingham branch) who helped us to sort out an electrical problem with our Knaus motorhome after we arrived in Holland today. Superb, friendly, expert knowledge which got us up and running very quickly. Nice to see after sales service like this and reassuring to know that there is backup available when we need it!