To Login use your My Lowdhams card number to log into your account (found on the front bottom right of your My Lowdhams Card starting with MY)
At Lowdhams we understand that our use of your information requires your trust. Lowdhams is committed to the highest standards of data privacy and will only use your information for clearly described purposes and in accordance with your data protection rights.
The following Lowdhams’ companies are covered by this policy in the UK:
When we refer to Lowdhams in this policy this includes all of the companies above. These are all registered at this address:
Lowdhams is responsible for, and is the Data Controller of, your personal information that it receives through the Lowdhams website, My Lowdhams’ accounts, the service and sales departments.
These are the main ways we collect your information:
If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.
Please help us to keep your information up to date by informing us of any changes to your contact details or preferences. You may change or review your preferences by clicking here.
The following types of personal information about you may be collected:
Other information including:
Use of personal information under EU data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. An explanation of the scope of the grounds available can be found here.
The main uses of your information are:
Customer Support and Marketing - to respond to enquiries and to bring you news and offers
Vehicle Sales & Service — to process your sale, and service your vehicle
Vehicle Finance — to assess your eligibility for finance
Your information will be used by Lowdhams and these agencies as follows:
Compliance with legal requests for your information – to comply with our legal obligations to law enforcement, regulators and the court service
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party providers, manufacturers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example technology to control your on-board systems on your motorhome or caravan). However, when we use third party providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond what is necessary to complete your purchase.
Lowdhams will avoid transferring data to third parties outside of the EEA where possible. Where this is not possible and Lowdhams is compelled to authorise the transfer of data outside of the EEA we will take steps to ensure the data is of limited sensitivity to minimise the risks to data subjects and ensure any third parties employ appropriate safeguards both themselves and as a requirement of other processors to protect personal data.
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your information.
Although data transmission over the internet or websites cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. Our main security measures are:
If you have a My Lowdhams card which enables you to access certain parts of our website do not forget your responsibility for keeping these login details confidential. We ask you not to share your My Lowdhams card number with anyone.
We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.
We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.
Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.
Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.
You can change your preferences, or withdraw your consent in relation to how Lowdhams uses your personal information in one of the following ways:
Writing to us at:
If you have any questions in relation to our use of your information you should first contact Lowdhams in any of the following ways:
Write to us at:
In addition you may contact the responsible data privacy officer listed click here for their contact details.
Under certain conditions you have the right to require us to:
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
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