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Lowdhams is one of the first dealerships to meet or exceed the standards required for Approved Dealership status, under the National Caravan Council's new Approved Dealership scheme.
Endorsed by the Caravan Club, the Camping and Caravanning Club and the Trading Standards Institute, the new National Caravan Council Approved Dealership Scheme sets benchmark service standards for dealers, including codes of practice for both motorhome and caravan sales, warranty claims handling and complaints procedures.
To be approved, dealers must be already be NCC members and agree to independent assessment in all areas of the business, making changes where necessary to satisfy a range of criteria, before being awarded Approved Dealership status. Every Approved Dealership must follow and audit these standards to retain accreditation.
For customers, the new scheme offers peace of mind, as they can expect high levels of professionalism throughout the business, including a complaints procedure. Customers will be further reassured by the introduction of an independent dispute resolution service, available via the NCC.
We understood the importance of this scheme at the start and set out to achieve the standards required and gain accreditation. Whilst 'ticking many boxes' initially, some areas for improvement in the business were identified and acted upon to achieve the standards required.
Under the new scheme, we aim to deliver the very best service to customers through all departments and are committed to continually assess criteria performance, to maintain our position as one of the leading dealers in the industry.
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